FAQ Old
Frequently Asked Questions (FAQ)
Welcome to our FAQ page, where we address common questions about Arzuza Music's products and services. If you can't find the answer you're looking for, feel free to contact us directly.
Ordering and Products
Q: How can I place an order for an instrument or accessory? A: Ordering from Arzuza Music is easy! Simply browse our product collection, select the items you want, add them to your cart, and proceed to checkout. We also have links to stores in Amazon, Mercari and Reverb, you can place an order there as well Amazon and Other Stores.
Q: Are your instruments made to order or ready for immediate shipment? A: We offer a mix of instruments that are both made to order and ready for immediate shipment. Each product's availability is indicated on its product page.
Q: Do you offer customizations for instruments? A: Not at the moment, our custom shop in under development.
Shipping and Returns
Q: What are your shipping options and rates? A: We offer various shipping options. Shipping rates are calculated at checkout based on the selected shipping method and delivery location.
Q: What is your return policy? A: Our goal is your satisfaction. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return or exchange.
Q: What should I do if my order arrives damaged? A: If your order arrives damaged, please contact us immediately with photos of the damage. We'll work to resolve the issue promptly.
Product Care
Q: How do I care for and maintain my musical instrument? A: Proper care and maintenance are essential for the longevity of your instrument. Check out our instrument care guide for tips on keeping your instrument in top condition.
Q: Do you provide warranty for your products? A: Yes, our instruments come with a limited warranty. The warranty terms vary by product. Please review the warranty information provided on the product page for details.
Contact Us
For any additional questions, concerns, or information not covered in our FAQ, please feel free to reach out to us. We're here to assist you on your musical journey.